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If you are experiencing issues while using LockDown Browser on your Chromebook, please follow the steps below to refresh your system:
-
Restart your device.
If you continue encountering issues after following all the steps and recommendations above, the next option would be to reset your device.
- If you received the device from your high school, contact their IT department to have your computer reset/upgraded.
- If the Chromebook is your personal device, you can reset it following this guide: Reset your Chromebook.
To help minimize issues while testing with Chromebooks:
- Get as close to your router or internet access point as possible.
- Make sure to navigate to the exam by going to the Modules or Quizzes, and then click the quiz title. Avoid all other navigational routes to the quiz, such as notifications, the calendar, or "To-do" links.
- Respondus also recommends shutting down all other programs running on the computer and those that might be running on other devices on your network (Netflix, etc.). It may also help to restart the modem/router.
If your exam is time-sensitive, another option is to use a different device to take your exam. At the Ft. McIntosh campus, you can test in our Webcam Testing Lab or at the Center for Learning, Academic, and Student Success (CLASS).
Additional information is available through the Respondus Knowledge Base Article: Canvas - Respondus LockDown Browser Required Message
For additional support, you can use the Live Chat or submit a ticket.
