Respondus Error: "There is a problem with the settings for this exam"
If you encounter this error, please make sure you are navigating to your exam through the Modules or Assignments link on your course's menu. Please do not use the "To Do" list or Calendar to access the exam. Respondus Support offer additional recommended solutions in their Support Article: "There is a problem with t…
What is Respondus Lockdown Browser?
Respondus Lockdown Browser and Monitor (RLB) is a free application that allows you to take exams using your home computer and a webcam. Respondus Lockdown Browser is a custom browser that locks the testing environment within Canvas. Respondus Monitor records you while you are taking the exam. Respondus is availab…
Update Respondus Settings After Copying Exams
After importing exams and quizzes from a previous course, it is crucial to go to the Respondus LockDown Browser Dashboard in the new course or students will not be able to access exams. 1. Open your course. 2. Open the LockDown Browser Dashboard. 3. Exam/quiz settings will automatically update once the Res…
Unable to Retrieve Settings from the Respondus Server
Following the steps below will resolve most error codes given by Respondus. Occasionally you will see various error codes such as 0x0002. If you require Respondus Monitor for an exam, please make sure your exam does not have an access code or an IP filter. Moreover, if the error continues, please follow these step…
Respondus 24/7 Live Chat Help
Live chat help is available 24/7 within LockDown Browser when using the webcam feature (Respondus Monitor). Respondus chat agents can assist you with pre-exam issues related to the webcam and microphone. Live chat is accessible from two places in Lockdown Browser 1. Within the pre-exam steps . When working thr…
Enabling Lockdown Browser for Ipad
Please follow the steps below to allow the use of an Ipad as a testing device: * Navigate to Lockdown Browser Menu: * Click the dropdown arrow on the left of the exam and select “Modify Settings”: * Click on the “+” to expand “Advanced Settings” and check “Allow students to take this exam with an iPad”: …
Respondus LockDown Browser - Troubleshooting Chromebooks
If you are experiencing issues while using LockDown Browser on your Chromebook, please follow the steps below to refresh your system: * Clear the Cache and Cookies in Google Chrome * Update your Chromebook's operating system * Restart your device. If you continue encountering issues after following all the st…
