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Windows 10 and 11: Switching Out of S Mode to Install Respondus LockDown Browser
If you see the below message appear when trying to install LockDown Browser, this means your computer is likely in S mode. What is S-Mode? Windows 11 in S mode (and Windows 10 in S mode) is a version of Windows that's streamlined for security and performance, while providing a familiar Windows experience. To incr…
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Enabling Lockdown Browser for iPad
Please follow the steps below to allow the use of an Ipad as a testing device: * Navigate to Lockdown Browser Menu: * Click the dropdown arrow on the left of the exam and select “Settings” * Click on the “+” to expand “Advanced Settings” and check “Allow use of an iPad for this exam(screen recording not ava…
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Respondus Error AWS-99
If you see this error, or any other message that mentions AWS-99, your network is blocking access to Respondus servers. The Respondus Support Knowledgebase features steps to follow to fix this issue . If you follow those steps and still cannot take your test, you may want to try another network or computer.
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Respondus Error: WebRTC Connection Timed Out
If you encounter the "WebRTC Connection Timed Out" error, please do the following: 1) Try clicking the "try again" button on that same page. This may permit the connection to be established. 2) If the error persists, it's likely caused by a latency (delay) on your computer and/or network. The best thing for you t…
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Respondus LockDown Browser - Troubleshooting Chromebooks
If you are experiencing issues while using LockDown Browser on your Chromebook, please follow the steps below to refresh your system: * Clear the Cache and Cookies in Google Chrome * Update your Chromebook's operating system * Restart your device. If you continue encountering issues after following all the st…
